“The void created by the failure to communicate is soon filled with poison, drivel and misrepresentation.”
— C. Northcote Parkinson, British naval historian.
The ability to communicate through speech is one of the defining human characteristics and has helped to drive our development through millennia. In business clear communication is of course vitally important but for a myriad of reasons we seem to have lost (and are still losing) the required skills. Of course a proper conversation should involve an equal amount of listening to speaking and many people are actually not good listeners. This can be coached and most managers should consider attending such a course at some time to improve that part of their skill set. If you think of relationships between colleagues a manager must establish himself/herself as available to listen and especially to bad news – your direct reports should not be afraid to relay bad news or indeed critique your advice if the team is to flourish and develop. Continue reading Good Communication is a Key to Success! | Communication→
Interesting review of the best techniques to use to boost your online sales’ success. There are some sobering facts in there that make it abundantly clear how low difficult it is to get the online window-shopper to commit:
“Sixty-three percent of people requesting information about your company today won’t purchase from you for at least three months.
The above question is both as stunning in its simplicity as it is difficult to answer. It is the central concept of the compelling business analysis book ‘Good to Great’ by Jim Collins first published in 2001. In it Jim and his team summarise the results of years of work studying and comparing the activities of good companies (those that match general stock market performance) from great companies (those that performed on average 6.9 times better than the market over a 15-year period). He draws conclusions on many aspects of business from leadership to recruitment but a central idea is called the hedgehog concept – for reasons that you can discover in the book. Continue reading Is your company the Best in the World? | Is your company the Best in the World?→
An old boss of mine once said that over his 40-year career he had probably had a recruitment success rate of less than 30%. At the time I had little experience in the matter and thought that that seemed low. 20 years down the track I now realise that he was probably more successful than the average………..
“The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.” Steve Jobs
Recruitment is one of the most challenging activities that a business is involved with and at the same time is critical to the probable success of the same. Simply put if you don’t hire well you will suffer in two key areas; you will lose endless management time and resource in handling on-going HR problems; and more importantly you will miss your business goals!
“Get the right people on the bus and the wrong people off the bus”Jim Collins