Success in business requires exceptional drive and persistence in the face of many obstacles on a daily basis. This tends to mean that those that rise to the top have certain characteristics in common, not least determination. All too often however, that determination becomes arrogance and if allowed to develop, this trait can begin to have negative effects on the business at all levels. In this piece I want to extoll the virtues and real benefits of displaying some humility at the top. Continue reading Why Humility should be Trending! | Humility→
“The void created by the failure to communicate is soon filled with poison, drivel and misrepresentation.”
— C. Northcote Parkinson, British naval historian.
The ability to communicate through speech is one of the defining human characteristics and has helped to drive our development through millennia. In business clear communication is of course vitally important but for a myriad of reasons we seem to have lost (and are still losing) the required skills. Of course a proper conversation should involve an equal amount of listening to speaking and many people are actually not good listeners. This can be coached and most managers should consider attending such a course at some time to improve that part of their skill set. If you think of relationships between colleagues a manager must establish himself/herself as available to listen and especially to bad news – your direct reports should not be afraid to relay bad news or indeed critique your advice if the team is to flourish and develop. Continue reading Good Communication is a Key to Success! | Communication→
Interesting review of the best techniques to use to boost your online sales’ success. There are some sobering facts in there that make it abundantly clear how low difficult it is to get the online window-shopper to commit:
“Sixty-three percent of people requesting information about your company today won’t purchase from you for at least three months.
The above question is both as stunning in its simplicity as it is difficult to answer. It is the central concept of the compelling business analysis book ‘Good to Great’ by Jim Collins first published in 2001. In it Jim and his team summarise the results of years of work studying and comparing the activities of good companies (those that match general stock market performance) from great companies (those that performed on average 6.9 times better than the market over a 15-year period). He draws conclusions on many aspects of business from leadership to recruitment but a central idea is called the hedgehog concept – for reasons that you can discover in the book. Continue reading Is your company the Best in the World? | Is your company the Best in the World?→
Thoughts and comment on the world of business.